18 million Brits have used social media to interact with brands. Two thirds say that is a better experience than call centres or help lines. So is social media fundamentally re-defining the relationships between consumers and brands or is it just a flash in the pan?
Here’s an interesting Infographic taking a look at peoples attitudes and behaviors, what are your thoughts?
take a look at more of the findings over at http://www.fishburn-hedges.co.uk/social-media-customer
